La comunicación laboral y su impacto en el desempeño de los trabajadores en una empresa de servicio de Chimbote-2025

Nayeli Carolay Aguilar Ojeda; Maximo Adriano Azabache Lobato; Jeraldin Mileni Vasquez Bada; Renzo Marcelo Vela Guevara

doi:10.57175/evsos.v4i2.294

Authors

Nayeli Carolay Aguilar Ojeda Universidad Cesar Vallejo
Maximo Adriano Azabache Lobato Universidad César Vallejo, Chimbote, Perú.
Jeraldin Mileni Vasquez Bada Universidad César Vallejo, Chimbote, Perú.
Renzo Marcelo Vela Guevara Universidad César Vallejo, Chimbote, Perú.

DOI:

https://doi.org/10.57175/evsos.v4i2.294

Keywords:

Keywords: communication, work environment, interpersonal relationships, work productivity.

Abstract

This article originated from a research idea that aimed to investigate workplace communication and how it impacted each employee’s performance within a company. Therefore, the objective of this research was to determine the impact of workplace communication on employee performance in a service company in Chimbote–2025. The methodology used was basic in type, with a quantitative, non-experimental approach, as the results were collected through numerical data obtained in collaboration with the company where the previously designed instrument was implemented. Regarding the results, a significant relationship was found between workplace communication and employee performance within the company, since communication had a 59.4% impact on job performance. Likewise, a relationship was found between horizontal communication and employee performance, as it had a 55.5% impact on job performance. It was concluded that communication did indeed impact job performance, especially horizontal communication.

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